Eleanor Rose – Our very popular Nutcracker Dress loaded as usual, on time and with all the other dresses, but wo...
We have just finished up another wonderful year, even if we did have a few Shopify issues on this last Surprise release that were both frustrating and disappointing for many of you. Shopify is still the most reliable and largest host for our inventory, but they often have glitches that surprise us just as they do you! Our very popular Nutcracker Dress loaded as usual, on time and with all the other dresses, but would not appear for sale on our website to let you add it to your cart with your other dresses before they were abandoned. We have contacted Shopify about this and continue to stay in close contact with them to resolve problems quickly as they come up, but as in this instance it left many of you frustrated and disappointed. We do apologize to you for this. We will continue to work with them to prevent these "surprise issues” to the best of our ability.
We have built our company on several principles that we stick to like glue! They are at the core of Eleanor Rose. Fast shipping, top-notch customer service, high quality custom printed fabrics, great prices, and fast feedback to your questions — it is no secret that this is our recipe for happy customers! We will continue to put you and your comments at the top of our list. Our design and management team reads all of your comments on Facebook to make sure we get it right. Often we adjust silhouettes or colors of fabric as a result of a comment, so please keep them coming. Let us know what you are thinking and if there is anything we can do better, please don't hesitate to let us know. We know how busy you moms are out there and how many choices there are to find beautiful dresses, so we thank you once again for choosing Eleanor Rose!
Have a safe and happy holiday season with your family and friends...our most precious blessings!